Website Privacy Policy

Confidentiality and your privacy is very important to us. The information below lets you know what personal information we may collect about you when you use the St Peters House website and how we may use that information. 

This policy applies to information we collect:

• On this website.
• From e-mails, texts and other electronic messages between you and this website.
• When you interact with third-party websites and services linked from this website.

It does not apply to information collected by St Peters House offline, during engagement with St Peters House, or through any other means, and is additional to the St Peters House Confidentiality Policy.

Please read the information below carefully to understand what happens to your information and how we will treat it.  If you do not agree with this, your choice is not to use our website. By accessing or using this website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information provided to us

The information we collect on or through our website may include:

• Information that you provide by filling in a form or forms on our website. This includes information provided at the time of registering to use our service and may include information provided to us by a third party/referring agency.
• Records and copies of your correspondence (including e-mail addresses) if you contact us.
• Your responses to surveys or feedback that we might ask you to complete for research purposes.

Here’s what we may do with your personal information

• Our receptionist, center manager and team leader receive a copy of forms submitted on the website. 
• Information you provide will be stored using Cognito Forms. (Cognito Forms is hosted securely on the Microsoft Azure cloud platform, which is PCI (DSS) Level 1 and HIPAA compliant and uses TLS 1.2/SSL encryption which is always accessed over HTTPS 100% of the time.)
• We may use information collected from you as non-identifiable, anonymous data for reporting, statistical and funding purposes.
• Your personal information may be passed on to the counsellor or facilitator of the service you are requesting.
• We may contact referring agencies regarding their referral to our service.

We do not share information with any third party service without your permission. 


Third party advertising and links to websites

This website contains hyperlinks to third party websites. Some of these links may request or record information from users or use cookies or other methods to collect information from you. We have no control over and are not responsible for the content of such websites, or for the manner in which those websites collect, hold, use, and distribute any personal information you provide. When visiting a third party website from hyperlinks displayed on this website, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide will be collected, held, used and distributed.


Automated collection

As you navigate through and interact with our website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our website, such as traffic data, location data, and other communication data and the resources that you access and use on the website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.
• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website.

When you access and use our website it automatically collects and store, in log files, your Internet Protocol (IP) address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, and other user information as part of our website analytics (individually and collectively, “Automatically Collected Information”). We do not link this Automatically Collected Information to other information we collect about you and such Automatically Collected Information does not directly identify you as a person. However, if you are a resident of the European Union, this may still be deemed to be personal information.

Children’s privacy statement

Our website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website or on or through any of its features/register on the website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us.


Accessing and Correcting your information

​You may send us an e-mail via our contact link to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.